¶ Late arrivals
Open in CRM: /carlift/late
Late arrivals (/carlift/late) collects trips that were late and turns them into a decision.
¶ Table
| Column | Description |
|---|---|
| Actions | Rule on the case |
| Date, Customer, Car, Driver | The trip |
| Planned pickup, Actual pickup | Plan against fact |
| Late, min | The difference |
| GPS | Whether the trip has a track |
| Verdict | The decision taken |
| Ruled by | Who took it |
¶ Why a verdict is a person, not a formula
Minutes late are arithmetic; fault is not. A blocked road, a client who came out late, a driver who left the depot late — all produce the same Late, min. The GPS column is the evidence that separates them, and Ruled by keeps the decision attributable afterwards.
Deciding here is what feeds the client-facing conversation; leaving cases unruled means the same argument is had from scratch every month.